Terms & Disclaimer

Version 2026-10 · NorthWood Alice, Alor Setar, Kedah

1. How these terms apply

These terms apply to every quotation, sale and installation by NorthWood Alice (EKY MAJU ENTERPRISE, Registration No. 202103303024 (003328596-T)) ("we", "us"). By accepting our quotation, either by signing it or by replying "AGREE" on WhatsApp, you ("the customer") confirm that you have read and understood this page. We record the date and the version of the terms you confirmed.

2. Water performance of each product

"Waterproof", "water-resistant" and "moisture-resistant" are not the same thing. Please read this section before you choose a floor.

Product performance information comes from the manufacturers. We will give you a summary of the data sheet or test report if you ask for it.

3. Site conditions and the floor underneath

• The customer must tell us about leaking pipes, rising damp, any history of flooding, or a concrete floor that is always damp.
• We can check the moisture and flatness of the surface. If the surface is unsuitable we will recommend repairs before installation.
• If the customer chooses to go ahead on a surface we have said is unsuitable, the work is done at the customer's risk and problems caused by that condition are not covered by the warranty. We will ask for written confirmation.

4. Quotation and confirmation

• The written quotation states the product, its water category (waterproof or water-resistant), the area, the price and how long it is valid.
• Signing the quotation, or replying "AGREE" on WhatsApp after reading this page, counts as written acceptance and is recorded with the date and the version of the terms.
• The deposit and payment schedule are as stated in the quotation.
• Changes to the product or scope after confirmation are made in writing (a WhatsApp message is accepted) and may change the price and the completion time.

5. Warranty and claims

The warranty is the one stated in our quotation or written warranty document, together with the manufacturer's warranty where there is one. We do not make warranty promises verbally or in messages that do not refer to that document.

Normally covered: manufacturing defects and installation workmanship defects, for the period and on the conditions in the warranty document.

Normally not covered:

• flooding, standing water, leaks from pipes, the roof or air-conditioners;
• rising damp or moisture coming from the surface under the floor;
• wrong cleaning, for example steam mops or too much water;
• scratches or dents from impact, or from furniture without protective pads;
• fading from sunlight, normal wear and movement of the building structure;
• repairs or alterations by other parties;
• using a product outside its stated use, for example laminate in a bathroom.

How to make a claim: tell us as soon as possible on WhatsApp with photos and the date it happened. We will inspect, and if it is covered, repair or replace the affected part. Avoid using the damaged area if that could cause more damage.

6. Basic care

• Wipe up spills straight away.
• Use a damp cloth, not a wet one. Avoid steam mops on laminate and parquet.
• Put protective pads under furniture legs.
• Avoid standing water and control the humidity in the house.
• If you see a leak, swollen boards or lifting edges, tell us immediately.

7. Consumer rights

Nothing in these terms excludes or limits any consumer right under Malaysian law that cannot be excluded, including the Consumer Protection Act 1999 and the Sale of Goods Act 1957 where they apply. If these terms conflict with the law, the law applies.

8. Limit of liability

To the extent the law allows, our liability is limited to repairing, replacing or refunding the product or work concerned. We are not liable for indirect or consequential loss, or for damage to other property caused by a water event that was not caused by our work or products. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not allow to be limited.

9. Customer responsibilities

• Give accurate information: type of premises, area, condition of the floor and any leaks.
• Give access and clear the work area.
• Inspect the finished work with us and report any visible defects straight away.
• Look after and use the floor as set out in section 6.

10. Personal data

We collect the name, phone number and project details you send us on WhatsApp or by phone, only to prepare quotations and services and to schedule follow-ups. We do not sell your data. We use third-party services (for example Cloudflare, Telegram, WhatsApp and an internal AI writing assistant) to store and process enquiries; phone numbers are not sent to the AI tool. These services may be located outside Malaysia. You can ask us on WhatsApp to correct or delete your data.

11. Disputes and governing law

These terms are governed by Malaysian law. We will first try to settle any complaint in good faith. A consumer may also take a claim to the Tribunal for Consumer Claims Malaysia or to the Malaysian courts.

12. Version and changes

Version 2026-10. We may update these terms. The version in force on the day you confirm the quotation is the one that applies to your project.